Terms of sale

Dear Customers,

you can now order our Atelier Zeitgeist products on-line. In order to register, just fill out the purchase order entering your personal data in the order summary screen. You will receive an e-mail with the access codes selected by you on registration, which will enable you to access the personal area. 

Terms of sale: scope of application of the Terms of Sale 

  1. All orders placed with Beauty and Luxury spa through this website are regulated by these Terms of Sale, which are formulated according to the current regulations on contracts closed off-commercial premises. By sending an order, you declare that you have read, understood and accepted these Terms of Sale.
  2. Beauty and Luxury spa reserves the right to change these Terms of Sale at any time by publishing a new version thereof on this website.
  3. Applicable Terms of Sale are those current on placing the order.

Registration: user code and password

  1. You must be registered in order to place orders: please be careful that you submit full and complete mandatory information.
  2. Please update your personal data in case of changes in your address or other information.
  3. On your registration on this site, you will be required to enter a password. This password is strictly personal and confidential, so you should not disclose it to any third party.
  4. You undertake full responsibility for the use of your password and for all orders placed using this password, including without you knowing.
  5. If you are aware or have suspects that somebody else knows or is using your password, you are kindly requested to promptly notify Beauty and Luxury spa.
  6. On your registration, the system will assign you a customer code, which, together with the password selected by you, will enable the system to recognize you and you to access your personal area.
  7. By registering, you agree on the processing of your personal data according to the provisions of the law on protection of personal data 675/96 (as subsequently updated) (see information on privacy).
  8. Beauty and Luxury spa collects and uses your data for the only purpose of improving and completing the service that is offered to you, like, for instance, promoting and supplying you with our products and services, sending and invoicing the products and services required by you, assessing the efficiency of our activity as well as better defining our development strategies, or communicating with you for other unforeseeable reasons.

 Orders

  1. By placing an order through this website, you undertake to purchase the products selected according to these Terms of Sale.
  2. Once orders are placed through the system, they can be neither changed nor stopped, so it is your responsibility to make sure they are correct before confirming.
  3. For any order placed through this website, an e-mail confirming the order will be sent to your e-mail address on confirmation of the order.
  4. Beauty and Luxury spa offers its products through this website as long as they are available on stock.
  5. Beauty and Luxury spa reserves the right, at its discretion, to refuse orders, particularly if the settlement of any previous supplies is still due.
  6. Data registered by Beauty and Luxury spa will be the evidence of the order and of the whole transaction. Data registered through the payment system will be the evidence of the financial transaction.

Price

  1. The prices applicable for products ordered by you will be those appearing on this website on the date of your order. These prices will include VAT. Shipping costs, instead, will be not included.
  2. Delivery expenses are invoiced based on the costs indicated on this website on the date of your order.
  3. Beauty and Luxury spa reserves the right to change its prices and shipping costs at any time, and to cancel an order in case of a clear mistake in the calculation system or data.

SHIPPING TIMES AND COSTS

  1. Every order, when properly placed, will be processed within 36 hours after its payment has been received.
  2. Any order that is placed on Fridays will be processed the next Monday.
  3. Rough delivery times and shipping costs are as follows:

Country

Rough delivery time

Shipping cost

Italy

1-5 business days

Orders > 60€ free shipping

Orders < 60€ shipping cost 7,00€

EU

3-6 business days

Orders > 130€ free shipping

Orders < 130€ shipping cost 9.90€

UK

3-6 business days

Orders > 130€ free shipping

Orders < 130€ shipping cost 9.90€

 

Delivery of the goods 

  1. All processed orders shall be delivered to the shipping address as specified by you on placing the order.
  2. The delivery date shall be understood as indicative and preferred, yet not binding on Beauty and Luxury spa, which, in any case, shall strive to guarantee it is duly fulfilled.
  3. It is your responsibility to check the quantity and the good conditions of the goods on delivery.
  4. If you find that goods are damaged or do not match the quantity ordered, you should inform the carrier and sign the delivery bill with reservation, and also notify Beauty and Luxury spa within 3 days after delivery. In this case, Beauty and Luxury spa shall arrange, after checking, to replace the missing or damaged goods, according to your order.
  5. The Customer can choose delivery to the desired address from 9 AM to 6 PM, Monday through Friday, except for Saturdays and holidays. WARNING: In order to avoid unsuccessful deliveries and consequently delays in receiving the ordered products, check that the shipping address is correct. In case of change in the address, you may notify the new address on the next order or update the shipping address directly from your personal area.
  6. If, on delivery, the carrier is unable to find anybody at the address indicated, he will leave a delivery notice. In this case, you shall contact the carrier on the phone number indicated in the notice in order to reschedule the delivery.

Right of withdrawal

  1. Pursuant to article 5 of Legislative Decree 185/1999 on distance/off-premises selling, the Consumer has the right to withdraw from the purchasing contract for any reason and without giving explanation at the terms set forth here below. In order to exercise this right, the customer shall send a communication in this connection by registered letter with advice of receipt within 10 business days after the goods reception date. 
  2. Beauty and Luxury spa shall only accept returns of goods in good conditions and in their original and unopened packaging, accompanied by the relevant invoice. Goods shall be then returned, to the same address, within 30 days after the date of delivery of the goods. Transportation costs of returned goods shall be charged to the Consumer.
  3. The right of withdrawal may be not exercised if the packaging of the product has been opened and/or the product has been used, including to a minimum extent (for instance, a fragrance that has been opened and sprayed).
  4. Only if returns have been made according to the instructions in points a), b) e c) above, shall Beauty and Luxury spa refund the price of the returned goods and the relevant invoiced shipping costs within maximum 30 days after receiving the return.

Method of payment and invoicing, if required on the order

  1. You may pay, on ordering, by credit card (Visa, Mastercard, American Express, Maestro), prepaid cards and PayPal. No additional fees are provided for this method of payment. It is pointed out that, in case of payment by credit card, prepaid cards and PayPal, the customer will be redirected to the PayPal payment platform, where the payment can be carried out in safe mode. When using PayPal, your financial information will be never shared with the receiver of the payment. This process makes purchases free and safe too.
  2. Invoices, if required on ordering, are sent together with the goods.

Images of the products

The images of the product and the suggestions for consumption indicated on the Beauty and Luxury spa website should be considered purely illustrative and not binding.

Force majeure

Beauty and Luxury spa shall strive to fulfill its obligations. However, Beauty and Luxury Spa may be not held responsible for delays or non-delivery caused by circumstances that go beyond its reasonable control. Such circumstances include strikes, wars, natural accidents and any other event that makes production, transport and delivery of the products impossible.

Forum and competent court

  1. These Terms of Sale are governed by the Italian law. For all that is not specifically indicated in these Conditions, please refer to Legislative Decree 195/99 "implementation of directive 97/7 on the consumers' protection in distance/off-premises selling contracts".
  2. The Court of Milan shall have exclusive jurisdiction on any litigation regarding these Terms or the sale of the products.