Right of withdrawal

Under our philosophy of "money back" and for the effects of the Consumer Code, the customer is entitled to exercise the right of withdrawal within 10 calendar days from the date of delivery of the goods purchased.

Make use of this guarantee is simple, just follow these steps:

We must first send a registered A / R within 10 days of receipt of goods at:

Beauty and Luxury spa
Via Turati, 3
20121 Milano

The goods must be returned intact:

  • Products must still be entered in their original packaging complete in all its parts (including any documentation and accessories: manuals, cables, etc.)
  • The outer packaging must also be present, carefully sealed again.

The right of withdrawal can not be exercised in the event that the product has been opened and used, even minimally (eg. Opened perfume and sprayed).

In all cases of returning goods, transport costs are borne by the customer.

If products are sent after the deadline to our warehouse without the above requirements will not be refunded.

Once delivered to our warehouse, the goods will be examined to assess any damage or tampering not caused by transport.

The return may be made by different solutions summarized below:

  • replacement of the goods;
  • of the credit note to be spent within a year of his generation, under penalty of forfeiture of the credit;
  • Refund of money (please indicate IBAN and account holder; refund for the price of the product and the cost of the first shipment and will be made within 30 days of receipt of returned merchandise. The only expenses charged to the customer are those relating to delivery of the goods).